TECHNICAL SUPPORT

DE Fixture LED ERROR CODES

 

Below are a few LED codes that can be displayed on the DE fixtures. If for some reason you are having issues with your fixture operating correctly please review these error codes to diagnose the issue before contacting the retailer. If this does not resolve your issue, please contact your local retailer where the purchase was made and ask to begin the warranty process. All fixtures should be installed by a licensed/insured and experienced electrician. Incorrect / improper installation is not covered under the ILUMINAR warranty.

 

DE TROUBLESHOOTING

 

Follow the troubleshooting tips below. If troubleshooting techniques fail, bring ballast back to your place of purchase with the original receipt from date of purchase to request warranty service. Any warranty is only valid from the original date of purchase and does not reset if a replacement product is issued.

Corrective Maintenance

Issue

DE INSTALLATION PROCEDURE

 

We strive to deliver the best product possible and will do our best to make sure you are satisfied. The following is a general set of warnings and basic guidelines for your product. Always have an expert(s) install your fixtures when possible.

 

DO NOT DISPOSE OF ORIGINAL PACKAGING

All returns will need to be in the original ILUMINAR packaging in order to avoid product damage during shipping. Any damage to products not in their original packaging will not be covered under warranty.

 

SAFETY FIRST!

Failure to observe the following safety warnings and or instructions may result in serious injury. In addition, failure to follow these safety warnings can/will result in a waiver of all liabilities and will void all warranties.

 

READ BEFORE INSTALLATION

 

  • If the lamp is damaged in any way (cracks, loose internal connections), replace lamp immediately.

  • When changing out the lamp, make sure that the lamp has time to cool before touching.

  • Make sure to wear proper gloves to protect from the transfer of oil from the skin to the lamps glass surface.

  • Make sure lamp is correctly locked into the Roll Lock Socket, properly securing the lamp.

  • Make sure power cord and lamp cord are connected properly.

  • Disconnect power before changing the lamp.

  • DO NOT open the ballast case, it will void the warranty.

  • DO NOT support the ballast by power cord(s) and/or lamp cord(s). These cords/connections are not designed to bear weight. 

  • DO NOT make contact with the interior of the socket while power is on.

  • DO NOT plug the system into untested or unidentified voltage other than what is designated on ballast. 

  • DO NOT attempt to rewire, alter, modify or reconfigure your system - this will void the ILUMINAR warranty and could cause serious safety hazards, or cause bodily injury or death, as this is a high amperage and voltage device. 

  • DO NOT submerge in water.

  • DO NOT plug or unplug the lamp cord while the ballast is connected to power.

  • DO NOT use this with a flip or switch box system, it will void the warranty.

  • DO NOT plug or unplug the lamp cord while the ballast is connected to power.

  • Keep away from children.

 

INSTALLATION PROCEDURE

When possible, have a licensed/certified/insured electrician install fixtures or aid in the electrical layout plans and/or diagrams prior to installation. Request A Professional Light Layout

 

WIRING VERY IMPORTANT!

All digital ballasts may malfunction if the circuit has a neutral. The input for the ballast is 2 HOT WIRES and 1 GROUND WIRE. If you are using a light controller ONLY bring a ground wire and two hot leads from your electrical panels.

 

Check electrical panel to ensure proper voltage is available for the number of fixture installed. Panels should only support a total amperage of 80% of its capacity (100 amp panel should never exceed 80 amps).

For proper lamp break-in, we recommend that you run the remote ballast and lamp at 100% power for at least 100 straight hours after initial startup. This will improve lamp life and performance.

Prior to plugging power into unit, install ILUMINAR DE lamp into the fixture, be sure to wear proper gloves when handling the lamp. DO NOT FRAY Lamp wire ends - watch the Roll Lock Installation Video for proper installation. Make sure both sockets slide back and lock the lamp into position. Lamp should not move freely once locked in on both sides.


  1. Find a suitable location for the ballast with sufficient cooling and away from any heat source.

  2. Install the lamp firmly into the  Roll Lock Socket  of the reflector and connect the lamp cord to the ballast.

  3. Remove the power cord from the box. Plug the power cord into the power source (electrical outlet).

  4. Once the lamp has fired, set your desired dimming ratio.

  5. Please note that the ballast dims or raises output gradually to protect the lamp, so you might not see an instant increase upon changing your output percentage.


DIMMING

  1. Turn the dimming dial to cycle through the dimming levels.

  2. If your lamp fails to start immediately, DO NOT cycle the power on and off. This can damage the lamp and ballast.

  3. If after 30 minutes your lamp is still not lit, shut off power to the ballast, and reconnect.

  4. This will begin the startup sequence again.

  5. Until the lamp has achieved at least 100 hours of operation, the lamp should never be turned off prior to running at least 15 minutes. In case this happens, WAIT 1 hour before igniting the lamp again.

HOT RE-STRIKE

IT IS VERY IMPORTANT that the lamp is given adequate time to cool down before it is reignited. Allow a hot lamp to cool for 1 hour before you try to re-strike it. Hot re-strikes cause permanent lamp failure and lumen output degradations. The lamp should never be turned off before the lamp reaches full intensity, this may shorten its lifespan.

LAMP REPLACEMENT

Be sure to disconnect the power source before changing lamps. 

 

MOUNTING LOCATION

DO NOT install ballasts in areas of high heat, such as an attic, tent or a closed closet. Mount units at least 24-60 inches apart. 

Use a hand level on the reflector to make sure the fixture is level to the ground. An unleveled fixture can burn the Lamp emitter incorrectly leading to shorter lamp life, poor lamp performance and lamp failures. 

 

TIMER BOX

If you are connecting a DE Fixture to a timer box, please make sure that it cuts off both legs when timer is switched off. If you continue to supply voltage to your ballast when the timer is switched off, it may damage your ballast.

 

“FLIP BOX” or “SWITCH BOX”

Do not ever connect a DE Fixture (ballast) to a Flip Box, as it can overload and cause electrical failure within the DE Ballast. Flip or Switch Boxes are not recommended for any DE units or for any high wattage ballast. If it is found a Flip or Switch Box was used it will void your warranty.

 

HORTICULTURAL LIGHT INNOVATION

Roll Lock Single-Handed Lamp Installation

At ILUMINAR we’ve developed a revolutionary, single-handed “roll lock” socket for our Vertical and Double-Ended Horticultural Light fixtures - that means simple, one-handed lamp installation. No more dropped bulbs!

 

WHERE TO BUY ILUMINAR

Commercial Sales Manager

USA

Sales Rep

A well-known figure in the industry and one of the earliest success stories in the Michigan and Colorado Markets 

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Canada

Sales Rep

Master grower and consultant in British Columbia, fluent in English, Spanish, Portuguese and French. 

Alexandre Mayer

alex@iluminarlighting.com

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Canadian Distributor

The best brands in the hydroponic, greenhouse and garden industry. Stellar has evolved to be one of the industry’s preferred suppliers.

CONTACT US

Toll Free: 1-877-540-5588

Email:  sales@iluminarlighting.com

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