Limited Warranty

 

This limited warranty does not cover improper installation or removal, or damage resulting from an improper installation or removal that was not performed by a licensed electrician, deterioration or malfunction resulting from any alteration, modification, unauthorized attempted repair, improper or unreasonable use or maintenance, misuse, accident or neglect.  Customers are responsible for proper circuit breakers and proper wiring for their own protection.

ILUMINAR accepts no liability for problems caused by the consumer, electrician’s workmanship, hardware modifications or additions. ILUMINAR will not warranty problems arising from an act of God or natural disaster (lighting, flooding, tornado, etc.), electrical spikes or surges, or problems arising out of additional devices, circuit overloads, poor wiring, humid environments, direct sunlight, water damage, un-grounded connections, and temperatures above or below the tolerances of the product.

It is not recommended to use a flip box system with electronic ballast, or to require a ballast to be in operation 24 hours a day with no rest will cause stress and potential damage to the ballast components. ILUMINAR is not responsible for any loss of work (“downtime”) caused by a product requiring service. This warranty is null and void if the defect or malfunction was due to damage resulting from operation not within manufacturer specifications. ILUMINAR will not be held responsible for typographical errors on sales receipts, repair tickets, or on our website.

This Limited Warranty does not cover cartons, equipment enclosures, cables or accessories used in conjunction with this product. Without limiting any other exclusion herein, ILUMINAR Lighting does not warrant that the product covered hereby, including, without limitation, the technology and/or integrated circuit(s) included in the product, will not become obsolete or that such items are or will remain compatible with any other product or technology with which the product may be used.  ILUMINAR is not responsible for giving any technical support concerning the installation or integration of merchandise.

The standard limited warranty for ILUMINAR products is three (3) year pro-rated limited warranty from the date of original purchase, with the following exceptions:

 

  1. All ILUMINAR Ballasts are covered by a standard three (3) year Limited warranty for hardware electronics.

  2. All ILUMINAR Reflectors are covered by a one (1) year warranty, please check their packaging for the specific warranty length.

  3. ILUMINAR Controller has a three (3) year pro-rated limited warranty.

  4. ILUMINAR Lamps are covered by a one (1) year pro-rated warranty after the date of sale or, if unknown, after the date of manufacture, provided that such lamps are operated on ballasts and fixture that meet ANSI specifications.

  5. ILUMINAR LED fixtures are covered by a standard five (5) year Limited Warranty.

The original buyer is the only party covered under the following Limited Warranties. These warranties are not transferable to purchasers or new product owners unless specific written consent is given from ILUMINAR Lighting to transfer the coverage. All products must be purchased from an authorized ILUMINAR Lighting distributor.

It is the discretion of ILUMINAR Lighting to provide one of the following three remedies to satisfy a claim filed under this Limited Warranty:

  1. REPAIR or facilitate the repair of the defective part(s) within a reasonable period of time, free of charge for the necessary parts and labor to complete the repair and restore product to proper operating condition. ILUMINAR Lighting will also pay shipping costs necessary to return product once the repair is completed.

  2. REPLACE product with the same or similar product deemed by ILUMINAR Lighting to perform the same function as the original product.

  3. ISSUE A CREDIT TO RETAILER: A pro-rated credit will be issued good for a purchase from the original retailer to replace the lamp or fixture, less depreciation based on the age of the product at the time remedy is sought under this limited warranty (see following charts for time frames):

 

ILUMINAR Ballasts: three (3) year pro-rated Limited Warranty

  • Less than 1 year: N/A (repair or replacement only)

  • Greater than 1 year but less than 2 years: 67% off replacement cost at time of replacement

  • Greater than 2 years but less than 3 years: 33% off replacement cost at time of replacement.

  • 3 years and longer: No discount

ILUMINAR Reflectors: one (1) year pro-rated Limited Warranty

  • Less than 4 months: N/A (repair or replacement only)

  • Greater than 4 month but less than 8 months: 67% off replacement cost at time of replacement

  • Greater than 8 months but less than 12 months: 33% off replacement cost at time of replacement.

  • 12 months and longer: No discount

 

ILUMINAR Controllers: three (3) year pro-rated Limited Warranty

  • Less than 1 year: N/A (repair or replacement only)

  • Greater than 1 year but less than 2 years: 67% off replacement cost at time of replacement

  • Greater than 2 years but less than 3 years: 33% off replacement cost at time of replacement.

  • 3 years and longer: No discount

ILUMINAR Lamps: one (1) year pro-rated Limited Warranty

  • Less than 4 months: N/A (repair or replacement only)

  • Greater than 4 month but less than 8 months: 67% off replacement cost at time of replacement

  • Greater than 8 months but less than 12 months: 33% off replacement cost at time of replacement.

  • 12 months and longer: No discount

 

ILUMINAR LED Fixtures: five (5) year pro-rated Limited Warranty

  • Less than 1 year: N/A (repair or replacement only)

  • Greater than 1 year but less than 2.5 years: 67% off replacement cost at time of replacement

  • Greater than 2.5 years but less than 5 years: 33% off replacement cost at time of replacement.

  • 5 years and longer: No discount

 

If product is returned to ILUMINAR Lighting or the authorized dealer from which it was purchased or any other party authorized to repair ILUMINAR Lighting products, the product must be insured during shipment, with the insurance and shipping charges prepaid by sender. If product is returned uninsured, sender assume all risks of loss or damage during shipment. ILUMINAR Lighting will not be held responsible for costs related to the removal or re-installation of this product into or from any installation. ILUMINAR Lighting will not be responsible for any costs related to any set-up of this product, any adjustment of user controls or any programming required for a specific installation of this product.

To obtain a remedy under this limited warranty, you must contact either the authorized ILUMINAR Lighting reseller from whom you purchased Product or the ILUMINAR Lighting distributors office or reseller nearest you. For a list of authorized ILUMINAR Lighting resellers and/or ILUMINAR Lighting authorized Distributors, visit our website at www.Iluminarlighting.com, under Distributors.

 

AUTHORIZED DEALER

In order to pursue any remedy under this limited warranty, you must possess an original, dated receipt as proof of purchase from an authorized ILUMINAR Lighting reseller. If this product is returned under this limited warranty, a return authorization number, obtained from an authorized Distributor, will be required (RMA number). You may also be directed to an authorized reseller or a person authorized by ILUMINAR Lighting to repair the product. If it is decided that this product should be returned directly to ILUMINAR Lighting, this product should be properly packed, preferably in the original carton, for shipping. Cartons not bearing a return authorization number will be refused.


VOIDED WARRANTY

This limited warranty gives you specific legal rights, and you may have other rights which vary from country to country or state to state. The ILUMINAR Lighting Warranty will be null and void in the case of a willing or accidental violation of our safety and/or installation instructions. Please be sure to read instructions carefully and contact our customer service department with additional questions. 

Situations that can VOID the ILUMINAR Lighting Warranty include but are not limited to: 

  • The Product was not purchased from ILUMINAR Lighting or from an authorized ILUMINAR Lighting reseller

  • Product has visible tampering (the customer attempted to repair on their own accord)

  • The label bearing the serial number has been removed or defaced

  • Missing original purchase receipt 

  • Physical damage (intentional or accidental) which may include: dents, stripped screws, water damage, burns do to improper wiring or electrical overload, chemical odors, visible indication of misuse (e.g. outdoor/non-greenhouse use)

 

If you are unsure whether a reseller is an authorized ILUMINAR Lighting reseller, call one of our customer service representatives at 1-877-540-5588, or email sales@iluminarlighting.com ILUMINAR Lighting thanks you for purchase.
 

 

LIMITATION OF LIABILITY

THE MAXIMUM LIABILITY OF ILUMINAR LIGHTING UNDER THIS LIMITED WARRANTY SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID FOR THE PRODUCT. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ILUMINAR LIGHTING IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY. Some countries, districts or states do not allow the exclusion or limitation of relief, special, incidental, consequential or indirect damages, or the limitation of liability to specified amounts, so the above limitations or exclusions may not apply to you.

EXCLUSIVE REMEDY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ILUMINAR LIGHTING SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF ILUMINAR LIGHTING CANNOT LAWFULLY DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN ALL IMPLIED WARRANTIES COVERING THIS PRODUCT, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY TO THIS PRODUCT AS PROVIDED UNDER APPLICABLE LAW. IF ANY PRODUCT TO WHICH THIS LIMITED WARRANTY APPLIES IS A “CONSUMER PRODUCT” UNDER THE MAGNUSON-MOSS WARRANTY ACT (15 U.S.C.A. §2301, ET SEQ. ) OR OTHER APPLICABLE LAW, THE FOREGOING DISCLAIMER OF IMPLIED WARRANTIES SHALL NOT APPLY TO YOU, AND ALL IMPLIED WARRANTIES ON THIS PRODUCT, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR THE PARTICULAR PURPOSE, SHALL APPLY AS PROVIDED UNDER APPLICABLE LAW.

CONTACT US

Toll Free: 1-877-540-5588

Email:  sales@iluminarlighting.com

All Rights Reserved, ILUMINAR Lighting © 2019